Refund policy

Refund & Return Policy

At HD Detailing Products, we stand behind the performance of our products and aim to make the return process straightforward and fair.

30-Day Return Window

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return, your item must be:

  • In the same condition you received it
  • Unused and unopened
  • In its original packaging
  • Accompanied by proof of purchase

How to Start a Return

To initiate a return, contact us at:
📧 chris@hdmarinedetailing.com

Once your request is reviewed and approved, we will provide return instructions and the appropriate return address.

Important:

  • Returns must be approved before being sent
  • Items sent without prior authorization will not be accepted

Return Shipping

If your return is approved, instructions will be provided for how to send your item back.

  • Return shipping costs may be the responsibility of the customer unless the return is due to an error on our end (damaged, defective, or incorrect item).
  • We recommend using a trackable shipping method, as we are not responsible for lost returns.

Damages and Issues

Please inspect your order upon arrival.

If your item is damaged, defective, or incorrect, contact us immediately at:
📧 chris@hdmarinedetailing.com

We will evaluate the issue and make it right.

Non-Returnable Items

Due to the nature of our products, certain items cannot be returned, including:

  • Opened or used detailing products
  • Personal care or chemical-based products
  • Custom or special order items
  • Hazardous materials or flammable liquids
  • Sale items and gift cards

If you are unsure, contact us before purchasing.

Exchanges

We do not offer direct exchanges.

The fastest way to get a different item is to:

  1. Request and complete a return (if eligible)
  2. Place a new order for the desired product

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.

Items must still meet return eligibility requirements:

  • Unused
  • In original packaging
  • With proof of purchase

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved:

  • Refunds are issued to your original payment method
  • Processing time is typically up to 10 business days
  • Banks and credit card companies may take additional time to post the refund

If more than 15 business days have passed since approval, contact us at:
📧 chris@hdmarinedetailing.com

Contact

For any return-related questions:

HD Detailing Products
📧 chris@hdmarinedetailing.com